Shipping policy
Effective Date: February 24, 2026
This Shipping Policy describes order processing, delivery methods (including freight), and what to do if a shipment is delayed or damaged.
1) Where we ship
We ship to U.S. addresses. Some locations may have limitations based on carrier access or item size/weight.
2) Processing time
Most in-stock orders are prepared within 1–3 business days (Mon–Fri, excluding holidays). If an item requires extra handling time or becomes unavailable, we’ll contact you.
3) Transit estimates (after dispatch)
- Parcel shipments: typically 3–7 business days
-
Expedited (if offered): typically 2–5 business days
Timeframes are estimates and can change due to weather, peak seasons, or carrier delays.
4) Freight deliveries (appliances)
Large appliances often ship via freight/LTL and may require:
- Delivery appointment scheduling
- Adult signature on delivery
- Curbside delivery unless otherwise stated
- Liftgate service if needed (may add fees)
Important: Inspect packaging before signing. If there’s visible damage, note it on the delivery receipt and take photos.
5) Tracking & split shipments
Tracking is sent when a label is created. First carrier scans may take up to 48 hours to appear. Multi-item orders may ship separately with multiple tracking numbers.
6) Address accuracy
Please verify your address and contact phone at checkout. Returned shipments due to address issues may require reshipping fees.
7) Damage, missing items, or major delays
Email support@ezappliances.us within 7 days of delivery (or expected delivery date). Include your order number and photos if applicable. For freight deliveries, report visible damage within 48 hours when possible.